What to Do When Your Zoom Audio Isn’t Working

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Disable sound processing Zoom, in its default nkt enables a suite of sound enhancements to dumb down background noise. Step 4: Here you will find a whole list of audio options. The downside is that using these settings can sometimes make your audio choppy. Being a tech enthusiast, she enjoys exploring the latest technical trends and effective solutions to PC problems, as well as presenting them in her writing. For video chats with friends or relatives, a nickname or first name is sufficient. There are two ways to get the correct drivers for your sound card: manually or automatically. Related Articles.
 
 

Zoom Audio Not Working? 5 Ways to Fix It.Why is my audio not working in Zoom meetings?

 

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I am trying to remotely help a not techie lady, fix a problem with Zoom. She is on a Windows 10 desktop and using MS Edge browser. She does not have a webcam or microphone – but that’s not a problem because she just want to watch and listen. She has used Zoom before without problem, but last week she joined a zoom meeting and was able to see the video, but unable to get any sound.

Sound on the machine is working – she can watch youtube videos etc with sound – no problem. She is joining via a link that takes her to Edge – she does not have the client installed. I set up a zoom meeting and she joined using Edge, and video worked, but again no sound.

There is an option in Zoom to test audio – she tried this and sound came out of her speakers just fine. However she was unable to hear anything I said via Zoom. I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client. It seems the problem is with the Zoom bit version. Hi RxB Since she is not using the actual desktop client, I’d suggest trying the web client in a different browser.

While Zoom tries to provide a consistent experience /9896.txt the web client across the different web browsers, not web browsers are equal.

I’d suggest trying to join on either Firefox or Chrome, both of which are far more stable and consistent when using the web client. If that’s not an option, you would need to ensure she is connected properly to computer audio when in the meeting, and ensure the Zoom web client has access to her mic and speakers through the browser.

Neither Chrome nor the Desktop Client worked. Still no sound from Zoom – video fine but no sound. Hmm – This is my second time typing all meetibg this – I wasn’t signed in first time – it let me do all the typing and then told me I wasn’t signed in and threw away all of my typing!!! Not very friendly!

I visited the lady concerned. I don’t think she had ever been using the Chrome option. Her daughter had installed the Zoom Desktop Client and she had been using that.

Sure enough there was no sound even though the sound test worked and no obvious reason. I decided to uninstall and reinstall. When I closed the client it popped up with a “There is an new version – would you like to update” – I gladly accepted and after this everything was fine – we had sound and vision! Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

Download Zoom Client Meetlng your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Gftting Meetings Why no sound in zoom? Why no sound in zoom?

RxB Observer. Sound settings in Windows all look fine. What else should I be looking at? Thanks, Roy. All forum topics Previous Topic Next Topic.

Ay Observer. Hi Roy, I had meetibg same problem but resolved the issue by uninstall of Zoom and then souns a fresh copy of Zoom bit client. You can also try wjy uninstall the audio driver from Device Manager and reinstall. All the best. Bort Community Champion. In response to Bort.

Why am i not getting sound on my zoom meeting – why am i not getting sound on my zoom meeting: I just confirm that Zoom should work without a webcam – no microphone and no camera. I think I’m going to have to pay her a visit – it’s very difficult doing this remotely. Many thanks, Roy. In response to RxB. So where was I – ahh yes – An Update. So fixed – Ho humm.

Post Reply. Related Content. ZoomEvents with using eventbrite for ticketing Is this possible?

 

– Zoom audio not working: How to fix the problem – IONOS

 

Matching email. SSL certificate. Save now. Zoom meeting has no sound? This could be the reason Video conferences have many advantages. Typical error sources include: Other participants have muted their microphone, speakers, or headphones. Incorrect audio settings or recording devices have been selected. Audio scripts are blocked by temporary data in the browser cache. Speakers built into the smartphone have been disabled in the app.

Step 1 : Log in to your Zoom account by entering your user data in the Zoom client. Step 4: Here you will find a whole list of audio options. Test the function of your speakers and check whether the correct speaker is selected. Check the functionality of your microphone.

Enable automatic audio connection via computer to give Zoom access to your computer audio when you enter a meeting. In this prompt window, you can also perform an audio test and enable automatic connection to computer audio. With computer audio connection disabled, Zoom will ask for speaker and microphone access before you enter each meeting. However, this could be the cause of the Zoom audio not working so remember to turn the microphone back on when needed.

Zoom: No sound — how to solve the problem When it comes to small meetings consisting of two or three people, first ask the question: Have the other participants muted their own microphones or speakers? Test audio playback and recording devices in a meeting During a meeting, test your audio devices in the audio settings.

Click on the arrow next to the microphone icon to open the audio settings and test your audio devices. Clear browser cache Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases. Right-click on the volume icon at the bottom right to open the volume settings. I just couldn’t find the official source.

I have exactly the same problem. It needs to be repaired ASAP! I have been having the same issue and this worked! Update to close the issue. Today’s update to Version: 5. Audio output is working for me. For anyone having “Failed To Detect Speaker” k indly uninstall your current Zoom App then download the bit version from the zoom. Have you tried updating to the newest version 5.

That fixed it for me. Otherwise you can revert to the last version that worked for you. In my case that was 5. The links are all available above. Dear Sg,My problem is very similar to yours.

My speaker is working well in any other Clients while no sound came out in my Zoom Client, no matter in meeting or in the audio testing Thinkpad, windows 10, 64 bit. Everything is fine if I use the online Zoom in browser. So the problem only exists in Zoom Client. But I tried the as-mentioned solutions in this post, to install the previous versions. Still no sound came out I also tried to reinstall my zoom by using different versions and reinstall my Audio Driver.

Failed all the time This sounds like exactly the same problem I had on my ThinkPad about a year ago. I am sorry to hear that you are experiencing the same problem. Back then, it took at least a week for Zoom to post anything acknowledging that a problem existed and several weeks after that for Zoom to deliver a client update to fix my problem.

I did not revert my Zoom app to an earlier level. I just used Zoom in my browser until a fix was finally delivered.

What is the level of your Zoom client? We will all need to avoid updating to that level until Zoom acknowledges the problem and announces that the problem is fixed in a later level. I also tried to reinstall the old version like 5. Cannot work. I hope I can figure out how to turn off Zoom autoupdate for a while to avoid 5.

I will then monitor the Zoom Windows release notes at Release notes for Windows — Zoom Support until a release appears which is intended to address this issue. While we are all waiting for a fix to appear, please consider following Troubleshooting instructions at Frequently asked questions — Zoom Support to submit a Technical Support request. That will notify Zoom support of the problem if they don’t already know and let them know that we Windows users are awaiting a new release that doesn’t have the problem.

I already reported this problem to Zoom Support. They said that they will further investigate this problem. Hope a new version will fix this. With the help of the technicist from Zoom, I fixed this problem. Actually, it is something wrong with the Audio setting. When you are using your zoom to play a audio, open your Sound settings in Windows and check the volume mixer. Then you may find that the application for Zoom meeting is muted.

Just unmute it, everything will be fine. Just wanted to thank you again for posting this information. Even though I had autoupdate turned off for Zoom, a few weeks ago my Zoom sound output failed as before. Using the information which I posted below in response to your post, I was able to quickly find my way to the advanced audio settings and unmute Zoom to solve the problem.

Odd that it failed in the first place. Is Zoom perhaps targeting what it perceives to be whiners within its community? Remember, just because you aren’t paranoid doesn’t mean you aren’t being followed.

It was not trivially obvious how to “check the volume mixer”. When I scrolled to the bottom of the window, I saw:. So, which of the two Zoom entries need to be adjusted? More to the point, why are there two Zoom entries? Even more to the point, how do I remove the bogus entry so that there is no question which Zoom entry needs to be adjusted? Put another way, why is it necessary to navigate to the Windows App volume and device preferences window to discover that Zoom sound is muted?

It seems evident to me that the Zoom app has a dysfunctional relationship with Windows audio settings. Perhaps a technicist from Zoom can chime in on this thread to help all of us Zoom users on Windows get Windows audio settings for Zoom straightened out?

Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

Download Zoom Client Keep your Zoom client up to date to access the latest features. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Why no sound in zoom? Why no sound in zoom? RxB Observer.

Sound settings in Windows all look fine. What else should I be looking at? Thanks, Roy. All forum topics Previous Topic Next Topic. Ay Observer. Hi Roy, I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client. You can also try to uninstall the audio driver from Device Manager and reinstall. All the best. Bort Community Champion. In response to Bort.

Can I just confirm that Zoom should work without a webcam – no microphone and no camera. I think I’m going to have to pay her a visit – it’s very difficult doing this remotely. Many thanks, Roy. In response to RxB.

 
 

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